Digital room folder

Baby cots
If not booked at the time of your reservation, please contact our reception (extension #70).

Bathrobes
Bathrobes are available at reception for a deposit of €50.00. If you like our bathrobes, you are welcome to purchase them for €50.00. Of course, we can also bring the bathrobes to your room.

Bathroom stool
These are available at our reception desk - just ask us.

Banks
Near the hotel you will find:
Volksbank - Rosentorstraße 25
Savings Bank - Jakobikirchhof 5-6
Deutsche Bank - Rosentorstraße 15
Commerzbank - Schilderstraße 8-9

Bar
Our bar offers classic cocktails, long drinks, various types of beer and international coffee specialities. You will find a list of the entire range on our drinks menu at the bar or in your room folder. We are also happy to bring all drinks to your room for a service charge of €3.00. The bar is open from 06:30-22:30.

Flowers & flower vases
We will be happy to forward your order to our florists in the neighbourhood. Have you received flowers as a gift and need a vase? Please contact our reception.

Fire protection
The hotel is equipped with state-of-the-art fire alarm technology. The escape routes are easily accessible and clearly marked with the appropriate symbols. In the event of danger, please follow the instructions of our staff and never use the lift. The corridors and stairwells are equipped with emergency lighting in the event of a power failure. The escape and rescue route plan is located on your room door.

Letters & consignments
You can hand in post at reception. Our reception team will have stamps ready for you.

Stationery & envelopes
If you need stationery or envelopes, these are available at our reception desk at any time.

Irons & ironing boards
We will be happy to bring an iron and ironing board to your room.

Do not disturb
Hang the card provided on your room door if you do not wish to be disturbed or do not wish your room to be cleaned.

 

Ice skating
Braunlage ice rink - Harzburger Str. 28,
38700 Braunlage

E-charging stations
We offer you the opportunity to charge your car at one of our 24 charging points. Charging speeds of up to 22 kW AC. Billing is based on consumption.

Electricity
The electricity in the hotel is 220-240 volts. Next to the room door you will find a holder for your room card, which is used to switch on the electricity in the room.

First aid
If you need plasters or bandages, our reception will be happy to help you.

Bicycles
There is a bike hire centre with state-of-the-art MTB and trekking e-bikes about 15 minutes' walk from the hotel. Our reception will be happy to put you in touch.

Harz e-bike hire, Okerstraße 8, 38640 Goslar.
Please refer to the website for opening hours.

Lifts
The lift can be used without a room card. Please avoid using the lift in case of fire.

fax
Incoming and outgoing faxes are handled directly and discreetly by reception. The fax number is: 05321 - 39 89 9001

Airport
The nearest airport is in Hanover-Langenhagen. This is around 80 km away by car and can be reached in around an hour via the A7 motorway.

Photocopies
You can obtain these from our reception for a small fee.

Hairdresser
There are various hairdressers in Goslar's city centre - feel free to contact us.

Breakfast
Our gourmet breakfast buffet is available for you every day.

Monday to Friday: 7:00-10:00 a.m.
Saturday, Sunday and public holidays:
7:30-10:30 a.m.

It is possible to have a small breakfast brought to your room every day up to half an hour before the end of the buffet. We charge an additional €5.00 per person for this.
Lost property
If you have lost or found something, please contact our reception.

Luggage
Luggage trolleys are available for you at the entrance and in the hotel's underground car park. If you do not wish to leave immediately after checking out, you can of course leave your luggage with us. Please contact our reception desk.

Gift voucher
We will be happy to create a personalised voucher according to your wishes and budget.
From a glass of Prosecco to an overnight stay in our suite - we will find the perfect gift for you.

Golf
In Bad Harzburg you have the opportunity to play golf on courses for all levels. www.golfclubharz.de

Pets
Pets are not allowed in the hotel. We therefore ask for your understanding that in the event of non-compliance, you will be charged the costs of a basic cleaning.

Heating
Each room has a climate control system that you can use to heat in winter and cool in summer. You will find operating instructions in the room folder under the "Service" category.

Cardinal points
South towards the city centre, north towards Stadtwall, east towards "Breites Tor", west towards the railway station.

Homepage
Visit our homepage at: www.hotel-villa-saxer.de

Internet
Free WLAN is available throughout the hotel. Simply select the free "Saxer HotSpot" on your device and accept the terms of use. If you need help, our reception team will be happy to provide you with advice and assistance.

Children
All children are welcome. Please note, however, that additional costs will be incurred if these were not taken into account at the time of booking.

Coat hanger
Should you require additional hangers, please contact reception (#70).

Air conditioning
Each room has a climate control system that you can use to heat in winter and cool in summer. You will find operating instructions in the room folder under the "Service" category.

Pillow selection
The large pillow in your bed is filled with feathers and is softer; the small one is made of synthetic material.

Hospital
The Asklepios Harzklinik Goslar is located at Kösliner Straße 12 in Goslar.

If there is an emergency, please report it immediately to the control centre (112) and reception.

Credit cards
We accept almost all major credit cards.

Shop opening hours in Goslar
Most shops are open Monday to Saturday from around 9.00 am to 7.00 pm - some supermarkets are open until 10.00 pm.

Charging station / Tesla charging station
We offer you the opportunity to charge your car at one of our 24 charging points. Charging speeds of up to 22 kW AC. Billing is based on consumption.

Massage
We will be happy to organise your personal massage in your hotel room. Simply contact reception for this.

Mini golf
You will find a mini golf course just a 10-minute walk away in the Wachtelpforte at Stadtgarten-Park.

Emergency doctor
If you require medical assistance, please call the emergency number (112) and inform
the reception (extension #70).

Emergency exits
The emergency exits are signposted throughout the building. An overview of the escape and rescue route plans can be found on your room door.

Emergency number
In absolute emergencies, you can reach us around the clock via the telephone number:
05321 / 39 89 90 66.

Please note that you cannot make local calls via the room telephone - use your mobile phone in an emergency.

Parking
Depending on availability, we offer our guests a parking space for a fee.
Pitch - 12,90 € p. night
Underground car park - 19,90 € p. night

Care products
We have care products such as nail files, shower caps, shaving sets, etc. available for you at reception. If you need these, please do not hesitate to contact us.

Radio
All bathrooms are equipped with a radio.

Smoking
All our hotel rooms are non-smoking rooms. We therefore ask you to smoke in front of the entrance area or on the balcony and to close the door behind you. If the house alarm is triggered by smoke, you will be liable for any costs incurred. Our smoke alarm system is able to localise where the alarm was triggered. The basic cleaning for smoking in the room costs 400,00€.
If you need an ashtray on the balcony, please contact reception.

Cleaning service
Our rooms are cleaned daily. Do you need additional towels, hangers or an extra pillow? Then reception will be happy to help you.

Complaints
We want to personalise your stay according to your wishes and exceed your expectations. Should anything not be to your satisfaction, please contact one of our employees directly. It is only thanks to your comments that we are able to respond as quickly as possible.

Reception
Our reception is open from 6.30 am to 10.30 pm.
You can reach our staff on extension #70.

Safe & Security
A safe with a power socket is available in every room to store your valuables. It has a permanent power supply, even if the room card has been removed from the card counter.

Please do not leave any valuables unattended in your room. If you have any questions about the service, we will be happy to help and advise you. Please note that valuables in the hotel safe are only insured to a limited extent. Please note the limitations of liability in our general terms and conditions. The hotel accepts no liability for items left behind on your departure.

Sauna
Our sauna is a private sauna. You can book it with us at reception and enjoy a private sauna alone or with up to four people. We require a lead time of 4 - 5 hours.

For three hours:
59,00 € - Two persons
69,00 € - Three persons
79,00 € - Four persons

Shoe shine service
A shoe shine machine is available free of charge in the entrance area (vestibule).

City map
You can find a city map under the "Maps" category or at reception to take away.

City tour
Would you like something special? Something individual? We would be happy to organise a guided tour of the town, a hike or an excursion in Goslar, the Harz Mountains and the surrounding area.

Guided tours are organised by the city every day. Flyers are available at reception.
City centre
You can reach the pedestrian zone on foot in three minutes. A city map can be found under the Maps category or can be picked up free of charge at reception.

Pitch
Depending on availability, we offer our guests a parking space for a fee.
Pitch - 12,90 € p. night
Underground car park - 19,90 € p. night

Petrol station
Petrol stations nearby:
HEM - Okerstraße 12 (until 10 pm)
Aral - Hildesheimerstr. 18 (open 24 hours)

Taxi
Reception will be happy to call you a car (extension #70).

Wake-up call
We will be happy to wake you up at the time of your choice between 6.30 am and 10.30 pm.

Please contact the reception (extension #70).

WLAN
Free WLAN is available throughout the hotel. Simply select the free "Saxer HotSpot" on your device and accept the terms of use. If you need help, our reception team will be happy to provide you with advice and assistance.

Dentist
Practice Dr.med.dent. Raymond Colt, Breite Str. 87/88, 05321 - 46161

Newspapers
Our reception has a selection of daily newspapers and magazines. These are available for you in the lobby.

Room card
Please always carry your room card with you. After 22:30 you can no longer enter the hotel directly through the main entrance.

Instead, please use the entrance in the underground car park or #101 - 105 the side entrance (see site plan). If you lose your room card, please let us know as soon as possible so that we can block it to prevent unauthorised persons from entering your room or the building.
In the event of loss, we will charge you an additional €5.00.

Room volume
We kindly ask you to be considerate.

Room service
We are happy to bring drinks from our bar menu to your room for a service charge of €3.00. Please contact reception on #70.

Banks
Banks nearby:
Volksbank - Rosentorstraße 25
Savings Bank - Jakobikirchhof 5-6
Deutsch Bank - Rosentorstraße 15
Commerzbank - Schilderstraße 8-9

Bar
Our bar offers classic cocktails, long drinks, various types of beer and international coffee specialities. You can find a list of the entire offer on our drinks menu at the bar or in the room portfolio. We are also happy to bring all drinks for a service fee of 3,00 € to your room. The bar is open from 06:30 - 22:30 o'clock.

Bathrobes
Bathrobes are available at the reception desk for a deposit of 50,00 €. If you like our bathrobes, you can also buy them for 50,00 €. We are also happy to bring the bathrobes to your room.

Bathroom stool
These are available to you at our reception - just ask us.

Bicycles
About 15 minutes walk from the hotel, there is a bike rental with the latest MTB and trekking e-bikes. Our reception will be happy to make a contact for you.

Harz e-bike hire, Okerstraße 8, 38640 Goslar.
Please check the website for opening hours.

Breakfast
Our gourmet breakfast buffet is available daily for you.
Monday to Friday: 7:00 - 10:00
Saturday, Sunday & Holidays: 7:30 - 10:30

It is possible to have a small breakfast brought to your room every day until half an hour before the buffet ends. For this service we charge an additional 5,00 € pp.

Calls
To call from room to room, simply dial #room number.

Care products
At the reception we have care products such as nail arrows, shower cap, shaving set, etc. ready for you. Should you require any of these, please do not hesitate to contact us

Car hire
Sixt - Bismarckstraße 1A, 0180 - 6666 666
Europcar - Linden Plan 3, 05321 - 25 138
For further information, please contact the reception desk (extension #70).

Charging stations
We offer you the possibility to charge your car at one of our 24 charging stations. Charging speeds of up to 22 kW AC. The billing is accurate to consumption.

Check-in
Check-in is guranteed from 15:00 o'clock.

Check-out
Check-out time is 11:00 o'clock. If you would like to extend your stay, please contact reception (extension #70).

City maps
A city map can be found under the category "Map" or at the reception desk.

Cleaning service
Our rooms are cleaned daily. Do you need additional towels, hangers or pillows? Then the reception will be happy to help you. (extension #70).

Complaints
We want to arrange your stay individually and completely according to your wishes and exceed your expectations. If something should not be to your satisfaction, please contact one of our employees directly.

We are only able to respond as quickly as possible if you make us aware of the issue.

Cots
If not booked at the time of your reservation, please contact our reception (extension #70).

Credit Cards
We accept almost all major credit cards.

Dentist
Practice Dr.med.dent. Raymond Colt, Breite Str. 87/88, 05321 - 46161

Electric current
The current in the hotel is 220-240 volts. Next to the room door you will find a holder for your room card, which is used to activate the electricity in the room.

Elevator
The lifts can be used without a room card. In case of fire, do not use the lifts.

Emergencies
If you need medical attention, call the emergency number (112) and notify the reception (ext. #70).

Emergency exits
The emergency exits throughout the house are marked with appropriate signs.

Emergency number
In absolute emergencies you can call the telephone number 05321 / 39 89 90 66 at any time.
Please note that you cannot make local calls via the room telephone - in case of emergency, use your mobile phone.

Excursions
Suggestions and brochures are available at our reception.

Faxes
Incoming and outgoing faxes are handled directly and discreetly by the reception desk. The fax number is:
05321 – 39 89 9001

Fire safety
The hotel is equipped with the latest fire alarm technology. The escape routes are easily accessible and clearly marked with the appropriate symbols. In case of danger, please follow the instructions of our staff and do not use the lifts under any circumstances.

The corridors and stairwells are equipped with emergency lighting in the event of a power failure. The escape and rescue route plan is located on your room door.

First aid
In the case of minor injuries, you will receive plasters and bandages at the reception desk.

Flowers and vases
We will gladly forward your order to our florists in the neighbourhood. You have received flowers and need a vase? Please contact our reception desk (extension #70).

Gift vouchers
We will be happy to provide you with a voucher and will be available to answer any questions you may have. Please contact our reception.

Golf
In Bad Harzburg you have the possibility to play golf on courses for all skill levels.
www.golfclubharz.de

Hairdresser
There are various hairdressers in Goslar's city centre - please contact us.

Hospital
The next hospital is located at Kösliner Straße 12 in Jürgenohl.
If there is an emergency, please report it to the emergency doctor immediately (112) and to the reception (#70).

Ice skating
Ice arena Braunlage - Harzburger Str. 28, 38700 Braunlage

Internet
Free Wifi is available throughout the house. Just select the free "Saxer HotSpot" on your mobile device and accept the terms of use.
If you need help, our reception team will be happy to help you with words and deeds.

Iron & ironing board
We will be happy to bring irons and ironing boards to your room.

Laundry
Please contact the reception if you would like to have your bed linen and towels changed daily.

Lost property
You have lost or found something. Please contact our reception.

Luggage
At the entrance and in the underground car park of the hotel a luggage van is available for you. If you need help or do not want to leave immediately after the check-out, you can of course leave your luggage with us. Please contact our reception for this purpose.

Mail
Postal items can be delivered to the reception desk.

Our reception team will be happy to provide you with stamps.

Massage
We would be happy to organise your personal massage in your hotel room. For this service, please contact the reception desk.

Medical practices
The next specialist for general medicine is in Klubgartenstraße 3.

Mini-golf
A mini-golf court is only a 10 minute walk away, in the Wachtelpforte at the Stadtgarten-Park.

Newspapers
Our reception has a selection of magazines and the daily newspaper.

Noise levels in your room
We kindly ask you to show consideration.

Parking space
Depending on availability, our guests have a parking space for a fee.

Pitch - 12,90 € p. night
Underground parking - 19,90 € p. night

Petrol stations
Gas stations nearby:
HEM - Okerstrasse 12 (until 22:00)
Aral - Hildesheimerstr. 18 (open 24 hours)

Pets
Due to allergy reasons pets are not allowed in the hotel. Therefore we ask for your understanding. However, if you take your pet to the rooms or floors without permission, you will have to pay for the cleaning.

Pharmacies
The next pharmacy is the "Niedersachsen-Apotheke" in Rosentorstraße 24.

Pillow selection
The large pillow in your bed is filled with feathers and softer; the small one is made of synthetic.

Please do not disturb
Hang the card provided for this purpose on your room door if you do not want to be disturbed or if you do not want to have your room cleaned.

Radio
All bathrooms are equipped with a radio.

Reception
Our reception is open from 6:30 - 22:30 o' clock. You can reach our employees at extension #70.

Safe and Security
For the safekeeping of your valuables there is a safe with a socket in every room. It has a permanent power supply, even if the room card has been removed from the card switch. Please do not leave any valuables lying unattended in your room. If you have any questions about the use of our safe, please do not hesitate to contact us. Please note that valuables are only insured to a limited extent in the hotel safe; please note the liability limitations in our General Terms and Conditions. The hotel does not accept any liability for items left behind on your departure.

Sauna
Our sauna is a private sauna. You can book it at our reception and have a private sauna on your own or with up to four people. We need a preparation time of 4 - 5 hours.

For three hours:
59,00 € - Two people
69,00 € - Three people
79,00 € - Four people

Shoe-cleaning service
In the entrance area you can use a shoe shine machine for free.

Shop opening times in Goslar
Most shops are open Monday to Saturday from 9:00 - 19:00 - many supermarkets are open until 22:00.

Dinner jacket
All our hotel rooms are non-smoking rooms. Therefore we ask you to smoke in front of the entrance area or on the balcony and close the door behind you.

If the house alarm is triggered by smoking, you are liable for the costs incurred as a result. The basic cleaning for smoking in the room costs 400,00 €. Thanks for your understanding.
If you need an ashtray on the balcony, please contact the reception.

Taxis
The reception will be happy to call you a taxi (extension #70).

Vehicle repairs
A. T. U. - Carl-Zeiss-Straße 2, 05321 - 334 184
Ehrhardt Tyres & Car Service - Immenröder Straße 26-27, 05321 - 22 584

Wake-up call
We will be happy to wake you up at your preferred time between 6:30 - 22:30 o`clock. For further information, please contact the reception desk.